Our 50th anniversary was exciting. The year saw digital technology continue to transform our day-to-day business. Process improvements turned us into a LEANer, greener, more member-centric organization. And our Member Service Centre broke the call centre mold forever.

Move over, computers.
54% of all online banking
logins are now done
via a mobile device.

Our kscu.com website
receives an average
of 2.1 million visits
annually.

Deposit Anywhere is a
snap. 38,694 cheques
were credited to Kootenay
Savings accounts using this
technology over the year.

Interac e-Transfers® are a brilliant way to send and receive money quickly and securely. In 2019, our members transferred $13.7 million dollars this way.

Interac e-Transfers® are a brilliant way to send and receive money quickly and securely. In 2019, our members transferred $13.7 million dollars this way.

In September 2019, online,
mobile and phone banking

became totally FREE for both
our business and personal
members.

Our Digital Transformation
Team piloted a self-serve
kiosk
at our Trail Branch. More
kiosks will be rolled out at
other locations in 2020.

From credit card sales to
loan approvals, in 2019 our
Member Service Centre
did more than ever before.
It’s a branch in your phone.

Four managers took LEAN
Green Belt Training
and
we’re applying its effective
methodology and tools to
create innovative member-
focused solutions.

The new process
improvements
deployed
in Commercial Services in
2019 will save us nearly
$170,000 each year.

Continuous improvement:
streamlining processes and
realizing efficiencies have
saved us 38,652 employee
hours and $1,555,496
since 2014.